Terms and Conditions
By opening an account or placing a wager with Jackpot City Casino you accept the conditions set out below, which form a binding agreement between you and t
By opening an account or placing a wager with Jackpot City Casino you accept the conditions set out below, which form a binding agreement between you and the operator. Please read them carefully and keep a copy for your records.
- Who may open an account
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You must be at least eighteen years old, or older where your local law sets a higher threshold, and you must be acting on your own behalf rather than for a third party.
It is your responsibility to establish that online gambling is lawful where you reside. Jackpot City Casino does not offer legal advice on the position in any territory, and access from a restricted jurisdiction is a breach of these terms.
One account per person, household, IP address and payment instrument is permitted. Duplicate accounts are closed on discovery, and any winnings generated on them may be forfeited while the original deposit is returned.
Registration details must be truthful and kept current. Payouts are made only to an instrument held in the account holder's own name, and a mismatch will stall a withdrawal until it is resolved.
- Deposits, withdrawals and dormant balances
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Funds credited to your account are held in segregated client accounts, separate from operational money, in line with the requirements of our licensing authorities.
Identity verification must be complete before a first withdrawal is released. Requests are normally reviewed within twenty-four hours, after which the settlement time depends on the payment provider you chose.
We may refuse or reverse a deposit where the source of funds cannot be established, where a card is reported stolen, or where a transaction appears designed to obscure its origin.
An account with no login for twelve consecutive months is treated as dormant. We notify you at the registered email address before applying any administrative fee, and no fee may reduce a balance below zero.
- Bonuses, wagering and fair play
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Every promotion carries its own rules covering the qualifying deposit, the wagering multiple, the maximum stake permitted while a bonus is active and the window in which it must be completed. Those specific rules sit alongside this document and prevail over it in case of conflict.
Games contribute to wagering requirements at different rates. Slots typically contribute in full, while table games and video poker contribute at a reduced rate or not at all, and the applicable table is published with each offer.
Strategies designed to extract guaranteed value from a bonus — covering both outcomes on a low-margin table, coordinating play across linked accounts, or exceeding the stated maximum stake — are treated as abuse. The bonus and any proceeds from it may be withdrawn, and your own deposited funds remain yours.
All outcomes are produced by random number generators certified by independent testing laboratories. Return-to-player figures are published on each game's information panel.
- Suspension, closure and errors
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We may suspend an account while investigating suspected fraud, collusion, money laundering, chargeback abuse or a breach of these terms. Where the law permits, we tell you that a review is under way.
You may close your account at any time by contacting support. Any confirmed balance is returned to you, less amounts lawfully withheld, and closure does not extinguish obligations that arose beforehand.
Obvious errors — a mispriced market, a misconfigured paytable, a duplicated credit or a software malfunction — may be corrected after the event. Wagers affected by such an error are void and stakes are returned.
Neither party is liable for failures caused by events outside reasonable control, including network outages, provider failures, industrial action or acts of government.
- Complaints and governing law
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Raise any complaint first with player support, which aims to respond within forty-eight hours. Unresolved matters are escalated to a manager and then, if necessary, to our independent alternative dispute resolution provider at no cost to you.
If the outcome still does not satisfy you, the licensing authority governing your account — the Malta Gaming Authority, the Kahnawake Gaming Commission under licence 00892, or the Alderney Gambling Control Commission under licence 155 C1 — will accept a direct referral.
These terms are governed by the law of the licensing jurisdiction under which your account is held. Nothing here removes a consumer protection that the law of your country of residence grants you and does not allow to be waived.
We may amend these conditions to reflect regulatory change or new features. Material amendments are notified at least fourteen days in advance, and continued use of the account after that period signifies acceptance.
- Where to get help
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- Player support at Jackpot City Casino — live chat and email, available 24 hours a day
- Independent alternative dispute resolution provider named in the Help Centre
- Malta Gaming Authority, Kahnawake Gaming Commission or Alderney Gambling Control Commission, according to the licence covering your account