Privacy Policy
This notice sets out what personal information Jackpot City Casino gathers from players in New Zealand and elsewhere, the lawful reasons we hold it, and th
This notice sets out what personal information Jackpot City Casino gathers from players in New Zealand and elsewhere, the lawful reasons we hold it, and the choices you can exercise over it. It applies to our website, mobile interface and any correspondence you have with our support teams.
- Information we gather
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At registration we ask for your full name, date of birth, residential address, email address, telephone number and preferred currency. This set is the minimum required to satisfy the age and identity obligations imposed by our regulators.
During verification we may additionally request a government-issued photo identity document, a recent utility bill or bank statement, and a selfie for liveness matching. Documents are stored encrypted and are reviewed only by trained verification staff.
Transactional records cover deposits, withdrawals, wagers, bonus credits and any adjustments applied to your balance. Financial regulators require us to keep these records irrespective of whether your account remains open.
Technical information reaches us automatically: device model, operating system, browser fingerprint, IP address, referring page and timestamps for each session. We use it for fraud analysis, geolocation compliance and diagnosing faults.
- Why we are permitted to hold it
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Most processing rests on the contract between you and Jackpot City Casino — we cannot credit a deposit, settle a bet or release a payout without handling your data.
Anti-money-laundering screening, sanctions checks, tax reporting and responsible-gambling monitoring rest on legal obligation. These activities continue even if you withdraw consent for other uses.
Fraud prevention, network security and internal auditing rest on our legitimate interests as an operator. We balance those interests against your privacy and document that assessment.
Marketing by email, SMS or push notification rests on consent alone. You may withdraw it at any time from the Communications tab or by using the unsubscribe link, and doing so will not affect your ability to play.
- Sharing with third parties
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Payment processors, identity verification bureaux, game studios and cloud hosting providers receive only the data each needs to perform its function. Every one of them signs a written processing agreement restricting further use.
The Malta Gaming Authority, the Kahnawake Gaming Commission, the Alderney Gambling Control Commission and our other licensing bodies may require disclosure during an audit or investigation. We comply with lawful requests and record each one.
We do not sell player data, and we do not supply it to advertising networks for the purpose of building profiles about you on other websites.
Where data leaves the European Economic Area, transfers rely on Standard Contractual Clauses or an adequacy decision, with supplementary technical measures applied where the destination country warrants them.
- Retention periods
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Account and transaction records are held for at least five years after the account closes, as anti-money-laundering law requires. Some licensing conditions extend this to seven years.
Verification documents are deleted once the retention obligation lapses, and support chat transcripts are removed after twenty-four months unless attached to an unresolved dispute.
Self-exclusion records are kept indefinitely and deliberately so. Deleting them would allow an excluded person to re-register, which would defeat the protection entirely.
- Your rights and how to use them
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New Zealand players may exercise rights under the Privacy Act 2020, including access to the information we hold and correction of anything inaccurate. Players in the EEA and UK hold parallel rights under the GDPR, including portability and objection.
Write to our Data Protection Officer using the contact in the support section. We confirm receipt within five working days and answer substantively within thirty days, extending only where a request is unusually complex and telling you if that happens.
We will ask you to confirm your identity before releasing anything. This step protects you from someone impersonating you to obtain your records.
If our answer does not satisfy you, you may complain to the Office of the Privacy Commissioner in New Zealand or to the supervisory authority in your own jurisdiction. We would rather resolve the matter directly first, but the right to escalate is yours.
- Where to get help
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- Data Protection Officer, Jackpot City Casino — written requests via the Privacy section of the Help Centre
- Player support via live chat, available around the clock in English
- Office of the Privacy Commissioner (New Zealand) for unresolved complaints